Legal

Customer: Any professional or natural person capable within the meaning of articles 1123 et seq. of the French Civil Code, or legal entity, who visits the Site.

Services: Bonsai Galinou provides customers with :

Content: All the elements making up the information on the site, in particular text - images - videos - products.

Customer information : Hereinafter referred to as "Information (s)" which correspond to all personal data that may be held by Bonsai Galinou to manage your account, customer relationship management and for analysis and statistical purposes.

User: Internet user connecting to and using the aforementioned site.

Personal information: "Information which enables, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (article 4 of law no. 78-17 of 6 January 1978).

The terms "personal data", "data subject", "sub-processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: no. 2016-679).

1. Presentation of the website.

Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the Bonsai Galinou website are informed of the identity of the various parties involved in its creation and monitoring:

Owner :

SARL BONSAI JARDINS ET PRODUCTION with a share capital of €5,000

Head office address: POUTET 47380 PINEL-HAUTERIVE

Phone number: 06 24 80 64 65

Siret number: 50327423500020

VAT number: FR63503274235

RCS number: Agen B 503 274 235

Publication manager: Galinou Valentine - contact@bonsaigalinou.com

The person responsible for publication is an individual or a legal entity

Webmaster: PROFIL WEB - contact@profil-web.fr

Host: Name of site host: SAS OVH

Postal address: 2 rue Kellermann, BP 80157, 59100 Roubaix

Telephone number: 0970 808 911

Data Protection Officer: Galinou Valentine - contact@bonsaigalinou.com

2. General conditions of use of the site and the services offered.

The Site constitutes an intellectual work protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Customer may not in any way reuse, transfer or exploit for its own account all or part of the elements or works of the Site.

Use of the Bonsai Galinou site implies full acceptance of the general conditions of use described below. These conditions of use may be amended or supplemented at any time, and users of the Bonsai Galinou site are therefore advised to consult them regularly.

This website is normally accessible to users at all times. Bonsai Galinou may, however, decide to interrupt the site for technical maintenance purposes. Bonsai Galinou will endeavour to inform users of the dates and times of such interruptions in advance. The Bonsai Galinou website is regularly updated by Bonsai Galinou. In the same way, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to read them.

3.Description of services provided.

The purpose of the Bonsai Galinou website is to provide information concerning all of the company's activities.Bonsai Galinou endeavours to provide information on the Bonsai Galinou website that is as accurate as possible. However, Bonsai Galinou cannot be held responsible for any omissions, inaccuracies or failure to update such information, whether caused by Bonsai Galinou or by third-party partners supplying such information.

All information provided on the Bonsai Galinou website is given for information purposes only and is subject to change. Furthermore, the information contained on the Bonsai Galinou website is not exhaustive.It is subject to modifications having been made since it was put on line.

4. Contractual limitations on technical data.

The website uses JavaScript technology. The website cannot be held responsible for any material damage linked to the use of the site. The Bonsai Galinou website is hosted by a service provider in the European Union in accordance with the provisions of the General Data Protection Regulation (RGPD: no. 2016-679).

The aim is to provide a service that ensures the highest level of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure or if the Services generate traffic deemed to be abnormal.

Bonsai Galinou and the host cannot be held responsible in the event of malfunction of the Internet network, telephone lines or computer and telephony equipment, in particular due to network congestion preventing access to the server.

5. Intellectual property and counterfeiting.

Bonsai Galinou is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular the texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written authorisation of Bonsai Galinou.

Any unauthorised use of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.

6. Limitation of liability.

Bonsai Galinou acts as site editor. Bonsai Galinou is responsible for the quality and accuracy of the content it publishes.

Bonsai Galinou cannot be held responsible for any direct or indirect damage caused to the user's equipment when accessing the Bonsai Galinou website, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.

Bonsai Galinou may not be held liable for indirect damage (such as loss of business or loss of opportunity) resulting from the use of the Bonsai Galinou website. Interactive areas (possibility to ask questions in the contact area) are available to users. Bonsai Galinou reserves the right to delete, without prior notice, any content posted in this area that contravenes the legislation applicable in France, in particular the provisions relating to data protection. Where applicable, Bonsai Galinou also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).

7. Management of personal data.

The Customer is informed of the regulations concerning marketing communications, the law of 21 June 2014 for confidence in the Digital Economy, the Data Protection Act of 06 August 2004 and the General Data Protection Regulation (RGPD: n° 2016-679).

7.1 Purpose of the data collected.

Bonsai Galinou may process some or all of the following data: to enable browsing on the Website and the management and traceability of the services ordered by the user: connection and Website use data, invoicing, order history, etc., in order to enable the user to access the Website and the services ordered by the user.

To prevent and combat computer fraud (spamming, hacking, etc.): hardware used for browsing, IP address, password (hashed), etc.

To improve browsing on the Site: connection and usage data, etc.

To conduct optional satisfaction surveys on Bonsai Galinou: email address

To carry out communication campaigns (sms, email): telephone number, email address.

Bonsai Galinou does not sell your personal data, which is only used for statistical and analysis purposes.

7.2 Right of access, rectification and opposition.

In accordance with current European regulations, Bonsai Galinou Users have the following rights:

Right of access (article 15 RGPD) and rectification (article 16 RGPD), updating, completeness of Users' data Right to block or delete Users' personal data (article 17 RGPD), when they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited

Right to withdraw consent at any time (article 13-2c RGPD)

Right to limit the processing of Users' data (article 18 RGPD)

Right to object to the processing of Users' data (article 21 GDPR)

Right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (article 20 RGPD)

The right to define the fate of Users' data after their death and to choose to whom Bonsai Galinou should communicate (or not) their data to a third party that they have previously designated.

As soon as Bonsai Galinou becomes aware of the death of a User and in the absence of instructions from the User, Bonsai Galinou undertakes to destroy the User's data, unless it is required to be kept for evidential purposes or to comply with a legal obligation.

If the User wishes to know how Bonsai Galinou uses their Personal Data, ask for them to be rectified or object to their processing, the User may contact Bonsai Galinou in writing at the following address

Valentin Galinou - contact@bonsaigalinou.com / POUTET 47380 PINEL-HAUTERIVE

In this case, the User must indicate the Personal Data that he would like Bonsai Galinou to correct, update or delete, identifying himself precisely with a copy of an identity document (identity card or passport).

Requests for the deletion of Personal Data will be subject to the obligations imposed on Bonsai Galinou by law, particularly with regard to the conservation or archiving of documents. Finally, Bonsai Galinou Users may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.3 Non-disclosure of personal data.

Bonsai Galinou will not process, host or transfer the Information collected on its Customers to a country located outside the European Union or recognised as "non-adequate" by the European Commission without informing the customer in advance. However, Bonsai Galinou remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

Bonsai Galinou undertakes to take all necessary precautions to protect the security of the Information and in particular to ensure that it is not disclosed to unauthorised persons. However, if Bonsai Galinou becomes aware of an incident affecting the integrity or confidentiality of the Customer's Information, it must inform the Customer as soon as possible and inform the Customer of the corrective measures taken. Bonsai Galinou does not collect any "sensitive data".

The User's Personal Data may be processed by Bonsai Galinou subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within the limits of their respective responsibilities and for the purposes set out above, the main people likely to have access to Bonsai Galinou Users' data are our customer service agents.

8. Incident notification

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Consequently, we cannot guarantee absolute security. If we become aware of a breach of security, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them comply with their own regulatory reporting obligations.

No personal information of the user of the Bonsai Galinou site is published without the user's knowledge, exchanged, transferred, ceded or sold on any medium whatsoever to third parties. Only the assumption of the purchase of Bonsai Galinou and its rights would allow the transmission of the said information to the eventual purchaser who would in turn be bound by the same obligation of conservation and modification of the data with respect to the user of the Bonsai Galinou site.

Security

To ensure the security and confidentiality of Personal Data and Personal Health Data, Bonsai Galinou uses networks protected by standard devices such as firewalls, pseudonymisation, encryption and passwords.

When processing Personal Data, Bonsai Galinou takes all reasonable steps to protect them against loss, misuse, unauthorized access, disclosure, alteration or destruction.

9. Hypertext links, cookies and internet tags

The Bonsai Galinou site contains a number of hypertext links to other sites, set up with the authorisation of Bonsai Galinou. However, Bonsai Galinou is not in a position to check the content of sites visited in this way, and consequently accepts no liability in this respect.

Unless you decide to deactivate cookies, you accept that the site may use them. You may deactivate these cookies at any time, free of charge, using the deactivation options offered to you and described below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the site.

9.1 COOKIES

A "cookie" is a small information file sent to the User's browser and stored on the User's terminal (e.g. computer, smartphone) (hereinafter referred to as "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system and the date and time of access. Cookies are in no way likely to damage the User's terminal.

Bonsai Galinou may process information about the User's visit to the Website, such as the pages consulted and searches carried out. This information enables Bonsai Galinou to improve the content of the Website and the User's browsing experience.

Cookies facilitate browsing and/or the provision of services offered by the Website, and the User may configure his/her browser to allow him/her to decide whether or not to accept them so that Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or depending on the sender. Users may also configure their browser software so that they are offered the option of accepting or rejecting Cookies from time to time, before a Cookie is likely to be recorded in their terminal. Bonsai Galinou informs the User that, in this case, the functions of their browser may not be available.

If the User refuses to store cookies on his/her terminal or browser, or if the User deletes the cookies stored there, the User is informed that his/her browsing and experience on the Site may be limited. This may also be the case when Bonsai Galinou or one of its service providers is unable to recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, Bonsai Galinou declines all responsibility for the consequences linked to the impaired operation of the Website and any services offered by Bonsai Galinou, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for Bonsai Galinou to record or consult the Cookies necessary for their operation due to the User's choice. To manage Cookies and User choices, the configuration of each browser is different. This is described in the browser's help menu, which will indicate how the User can modify his/her wishes with regard to Cookies.

The User may at any time choose to express and modify his/her wishes with regard to Cookies. Bonsai Galinou may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Instagram, Pinterest or Linkedin appearing on the Bonsai Galinou Website and if the User has accepted the deposit of cookies by continuing to browse the Bonsai Galinou Website, Twitter, Facebook and Linkedin may also deposit cookies on your terminals (computer, tablet, mobile phone).

These types of cookies are only placed on your terminals if you consent to them by continuing to browse the Bonsai Galinou Website. However, the User may revoke their consent to Bonsai Galinou depositing this type of cookie at any time.

9.2. INTERNET TAGS

Bonsai Galinou may occasionally use web beacons (also known as "tags", action tags, single-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them via a specialist web analytics partner who may be located (and therefore store the relevant information, including the User's IP address) in a foreign country.

These beacons are placed both in the online advertisements enabling Internet users to access the Site and on the various pages of the Site.

This technology enables Bonsai Galinou to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User.

The external service provider may collect information on visitors to the Website and other websites using these tags, compile reports on Website activity for Bonsai Galinou, and provide other services relating to the use of the Website and the Internet.

10. Applicable law and jurisdiction.

Any dispute relating to the use of the Bonsai Galinou site is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts.